Privacy Policy

• • Account details — your name, email address and mobile number, and a Google account identifier if you sign in with Google.
• • Order details — shipping and billing address, items ordered, order value and order history.
• • Communications — messages you send us by email, WhatsApp or the contact page.
• • Technical data — IP address, device and browser information, and cookies used to keep you signed in and to run the site.
• • Payment data — card, UPI, net-banking and wallet details are collected and processed directly by our payment partner. We receive only a payment reference and status, never your full payment credentials.

• • To process, fulfil and deliver your orders, and to handle cancellations, returns and refunds.
• • To provide customer support and respond to your queries.
• • To send transactional messages about your order (confirmation, dispatch, delivery, refund).
• • To send offers and updates, only where you have opted in — you can unsubscribe at any time.
• • To detect and prevent fraud, and to meet legal, tax and accounting obligations.
• • To improve our catalogue, website and service.

We share personal information only as needed to run the store:

• • Payment processing — Razorpay Software Private Limited (Razorpay), to take and reconcile payments and process refunds.
• • Delivery — courier and logistics partners, to ship your order.
• • Communications — email and SMS service providers, to send order updates.
• • Infrastructure — cloud hosting and storage providers that run our website and store our data.
• • Authentication — Google, if you choose “Sign in with Google”.
• • Authorities — where required by law, regulation or valid legal process.

We do not sell your personal information.

Online payments are handled on the PCI-DSS-compliant systems of Razorpay. Your full card number, CVV, UPI PIN and bank credentials are never transmitted to or stored on our servers.

We use strictly necessary cookies to keep you logged in and to operate the cart and checkout, and basic analytics to understand site usage. You can control cookies through your browser settings; disabling necessary cookies may break sign-in and checkout.

We keep account and order information for as long as your account is active and thereafter for the period required by tax and company law (generally up to 8 years for transaction records). Marketing preferences are kept until you withdraw consent.

You may ask us to access, correct or delete your personal information, or to stop marketing contact, by emailing info@rigelthejewelhouse.com. We may need to retain certain records to meet legal obligations even after a deletion request. You can also update your profile and addresses from your account.

The website is intended for users aged 18 and over. We do not knowingly collect information from children.

We may update this policy from time to time. The current version will always be available on this page with its “last updated” date.

For any privacy question or request, contact:
Rigel Jewel House
45, Anna Nagar, Madurai – 625020, Tamil Nadu, India
Email: info@rigelthejewelhouse.com
Phone: +91 9486262523