Return & Replacement Policy
No returns are accepted. Replacements are provided only if the product is damaged during delivery.
Replacement Terms
- • No returns are accepted.
- • Replacements are provided only if the product is damaged during delivery.
- • A replacement of the same product, or a different product of the same value, depending on the availability will be provided.
How to Claim Replacement.?
- • To claim the replacement the customer must send an opening video of the product.
- • Recorded from the moment the package is opened until the product is fully shown.
- • No cuts, No edits. The video must be one continuous recording.
- • Also, the video must be sent within 24 hours of delivery.
To start a replacement claim, email your opening video and order details to support@rigelthejewelhouse.com or contact us via WhatsApp. We usually respond within a few hours.